Services + Amenities

Services + Amenities

Offering plenty of services and amenities

Services + Amenities

The Home provides a wide range of services and amenities as outlined within this document. If there is anything that you feel would improve the services provided please do not hesitate to let us know.

Meals

People living in the home will be encouraged to eat their meals in the dining rooms to socialise, but are welcome to eat in their rooms if they prefer. Our menus can cater to most individual likes and dislikes, dietary and cultural requirements. These individual needs can be discussed at any time with the manager or the chef. 

Breakfast is served from 8.15 am

Morning coffee around 10.15 am

Lunch is served at 12.00 pm

Supper is served at 5.00 pm

Evening drinks from 7.30 pm

(The above times are approximate)

Further Meals
Further drinks and snacks are available on request throughout the day and night.
Quality Assurance
The home is registered and inspected by the Care Quality Commission. These inspections will be either announced or unannounced. We will also be regularly inspected by the Community Pharmacist, The Fire Service, Environmental Health Officers, The Health and Safety Executive, Placement Officers and Care Managers

Regular Audits are undertaken by company personal to monitor standards of care, appropriate record-keeping, and the facilities.

The Manager will hold regular meetings and the activity co-ordinator will hold regular meetings with people living in the home.

GP Services
The services of a local GP practice have been engaged, but people living in the home are more than welcome to retain the GP of their choice if he/she is willing to travel to the care home.

Laundry
The Home offers a full laundry service for people living in the home.

We ask that all clothing is machine washable above 60 degrees and that it is marked before admission. We have found that name labels which are sewn on are much better and help reduce clothing that goes astray. 

We would ask that all clothing brought in after admission will be entered onto the property list. Please speak to the nurse in charge of the unit when any new clothes are brought in for people living in the home.

Activities 

Our Activities Coordinator provide a wide range of activities. A weekly program of activities is displayed throughout the care home. This program has been devised after close discussions with people living in the home. If you have any suggestions or would like to get involved in either group or individual activities please do not hesitate to speak to them.

We try to meet all religious and spiritual needs and regular visits are made by various ministers. We encourage a multi-denominational atmosphere where people living in the home and their relatives are free to express their spirituality. 

Visitors

The home operates an open visiting policy. We encourage involvement from all our friends and families. All suggestions and comments are most welcome. If any person living in the home, relative or visitor has any comments or wishes to raise any issues, the manager will be happy to discuss them. To aid this process we will hold relatives' meetings regularly. In the interest of security for all the people who live in the home and staff, everyone will be required to ring the doorbell to gain entry to the home. 

Please read more about our visiting policies in our Covid-19 page.
Covid-19

Fire, Health and Safety  

Fire instructions are placed at each alarm system panel and by the lifts. We would ask that all visitors make themselves familiar with them. We would ask that ALL visitors complete the visitors' book on arrival and departure, so that staff is aware at all times of who is in the building in the event of a fire.

The fire alarms are tested on a weekly basis and the day and time will be displayed in the reception area. If the fire alarm should sound at any other time, please report to the reception and await further instruction.

Additional Services
The following is available at an additional cost:

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